How Can We Help Today?
Owned and operated by The Refined Retreat Co, we are happy to assist with any questions about our gazebos, fire pits, pergolas, or patio furniture.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your gazebo, fire pit, pergola, or furniture set every step of the way.
What is your return policy?
We offer 30-Day Returns on eligible items. If something is not quite right for your outdoor space, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different style or size?
We are happy to help with exchanges within our 30-Day Returns window. Contact us with your order number and the item you would like instead, and we will walk you through the next steps.
What materials are your outdoor products made from?
Our gazebos, pergolas, fire pits, and patio furniture sets are crafted from materials designed to support lasting outdoor use. Each product page includes detailed specifications on frame construction, fabric type, and weather-resistant features.
How do I choose the right patio furniture or structure for my space?
Start by measuring your deck, patio, or garden area, then compare those dimensions to the product specs listed on each page. If you need personalized guidance, our team is glad to help you find the right fit for your retreat.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Prompt Responses
Our team aims to reply to every inquiry within one business day so you can plan your outdoor space with confidence.
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Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.
30-Day Returns
If your new fire pit, pergola, or patio set is not the perfect match, our return process keeps things simple and fair.
